Overview:

We are looking for a Technical Support Engineer to join our Global Services team.

Location: Mahwah, NJ, USA.

Responsibilities:

• Function as primary customer contact for all assigned cases by providing telephone, web, and email based technical support for RAD Data Communication, Inc.’s products.

• Analyze network and equipment configuration problems and defects.

• Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner.

• Present technical training to co-workers and customers as needed.

• Provide on-site troubleshooting and support when required.

Requirements:

Minimum of 2 years’ experience in the areas listed below:

• Carrier Ethernet Technology

• IP/Ethernet – VLANs, Routing, Switching

• QOS – Prioritization and Policing

• IT Network Administration

• BA or BS in technical fields is highly desirable

• Approximately 15% travel

• Will train right candidate